Frequently asked questions

Product information

1. Do Kewlox cabinets resist humidity ?

Our cabinets are mainly composed of wood but resist moderate humidity well. Nevertheless, we recommend that you use coloured MDF (laminated) or Frost panels, which are more resistant to humidity.

2. Can I add doors to a shelf?

It is possible to add doors to a shelf on the condition that the cabinet has grooved rails on the front.

Please contact our sales department for more information.

3. Is it is possible to hang Kewlox cabinets on the wall?

Yes, but only those cabinets that are designed for this purpose (max. height 100 cm).

4. Can I change all the panels of a cabinet that I have already created?

Yes, to change the doors, just remove the old ones and replace them with new ones. For the back and sides it is necessary to disassemble the compartment.

5. Is it possible to create a cabinet that is composed of panels of different materials?

Yes, you can choose the colour and material of each panel of your cabinet.

6. Can I add and remove the compartments of my cabinet?

Yes, come to your nearest point of sale for more information.

7. Can I buy separate parts?

All parts of Kewlox cabinets can be purchased separately and are available from stock.

You can obtain them from your dealer or order them online.

8. What is the maximum weight that the cabinet can bear?

Kewlox cabinets are guaranteed for 80 kg per shelf. For even more sturdiness, it is possible to strengthen the rails at the customer’s request.

9. How can I calculate the total height of my cabinet?

To know the total height of your cabinet, add the usable height of each compartment and then add 4 cm for each wooden rail. If your furniture is supplied with feet you will need to add 10 cm.

 Total height = usable height of the compartments + the number of rails*

E.g.: A cabinet with feet, 4 compartments of 37 cm each and 5 rails.

Total height = 10 + 37 + 37 + 37 + 37 + 5 * 4 = 168 cm in height.

Hauteur totale  = 10 + 37 + 37 + 37 + 37 + 5*4= 168 cm de hauteur.

10. Can I print images/photos onto my furniture?

Yes. Just give us your photo (on a USB stick) or send it to us by email to have it printed onto your furniture.

We also have a catalogue of images at your disposal free of charge.

11. Can I create made-to-measure cabinets?

Yes, go to one of our points of sale to create your project.

12. Where can find the price of my cabinet?

You can calculate the price of your cabinet with our online configurator, or you can go to your nearest Kewlox point of sale.

13. What materials, dimensions and accessories are available?

You can consult these items in the “finishes” section of our footer menu.

You can also access them directly by clicking on these links: materialsdimensionsaccessories.

14. How can I design my cabinet myself?

If you know the dimensions and materials of your cabinet, you can build it yourself with our online configurator.

Your Kewlox store

15. What are the opening hours of Kewlox stores?

See the opening hours of our Kewlox stores

16. Where is my nearest Kewlox store?

See the addresses of our Kewlox stores

17. Is it easy to park near Kewlox stores?

All our stores provide easy parking to enable our customers to handle their furniture kits without too much difficulty.

Means of payment and invoices

18. What means of payment are accepted at Kewlox?

We accept all means of payment in our stores.

For internet payments we accept bank transfers (Belgian or European) and payments via the e-banking solution of your bank. The following banks allow you to pay directly online: BNP PARIBAS-FORTIS, DEXIA, ING, the Post Office Bank, KBC, AXA and Fintro.

19. Can I make distance purchases?

Yes, you can purchase online on our website under the headings create your furniture or order online. You can also inform us of your needs by contacting the store of your choice by email or telephone.

20. Can I pay for my cabinet in several instalments?

The total amount of your purchase must be fully paid at the time of pick up or delivery. For orders placed in a store, a deposit must be paid at the time of ordering. For internet orders, the entire purchase must be paid.

21. Can I pay by bank transfer?

We accept bank transfers (Belgian or European) and payments via the e-banking solution of your bank. The following banks allow you to pay directly online: BNP PARIBAS-FORTIS, DEXIA, ING, the Post Office Bank, KBC, AXA and Fintro.

22. Can I pay after receipt of the invoice?

Subject to exception, payment must be made not later than the day of delivery.

 Our services

23. Can I get help with the planning and layout of a room?

You can go to the Kewlox point of sale of your choice, where our specialists will take care of your project from to A to Z.

24. Is the study of my project free of charge?

Yes, the quote for your project is entirely free of charge.

25. What is the warranty on my storage furniture?

All of the elements of your storage furniture are guaranteed against manufacturing defects for a period of 2 years, while the structure of the furniture is guaranteed for life. For more information see our “guarantee and returns” section.

26. Is there a home delivery service?

Yes, please see our “home delivery” section.

27. Is there an assembly service?

Yes, depending on the furniture and the layout, assembly will be carried out either in our workshops or in your home.

28. Is there a dedicated service for professional projects?

Kewlox offers a personalised approach for each professional request. For more information see our Business service.

Spare parts

29. Is it possible to exchange an item which is not suitable?

Yes. For the procedure see our “guaratee and returns” and “our general conditions of sale” sections.

30. Is it possible to exchange a worn part?

All of our parts are available individually. To see the conditions of exchange, see our “warranties and returns” section and article 8 of our “general conditions of sale“.

31. How long will it take to receive my spare parts?

Most of the parts are in stock and ready for delivery. Others may require a period of between 2 days and 2 weeks.

32. Will I always be able to exchange parts which date back to 30 years ago?

We still make most of the parts of 30 years ago. Please inquire with our sales department.

33. What parts are guaranteed for life?

The structure of Kewlox cabinets (rails, corner profile and struts) is guaranteed for life. For more information see our “warranties and return” section and article 8 of our “general conditions of sale“.

Deliveries/collection

34. Is there a home delivery service?

Yes, if you do not have the time to pick up your package in one of our points of sale, we can deliver anywhere in Belgium at the rate of 65 € plus VAT.

35. Can I choose the day and time of my delivery?

Yes, you can choose the day of your delivery and a few days before our sales department will contact you to find out the time that’s best for you.

36. How long will it take for home delivery?

The delivery of your order may take between two and four weeks.

37. Can I change the date of my delivery? How can I do it?

You can change the date of your delivery. Just contact us at least two days in advance.

38. Can I choose which Kewlox store to pick up my order at?

This possibility exists for almost all Kewlox stores. Please contact our sales department for more information.

39. What are the delivery times in the stores?

The delivery time for the goods may vary between 1 and 21 working days following receipt of payment.

40. How long will my order remain in the store?

You are requested to pick up your packages from the point of sale as soon as possible but you can contact the store to inform them of a late pick up.

41. Are the cabinets delivered in kits or assembled?

Kewlox cabinets are generally shipped in kits.

If you want to have your cabinet assembled, please inform the seller when creating your project, or select it while placing your order online.

42. What is the approximate weight of the packages?

Kewlox cabinets are packed in one or several parcels of a maximum of 20 kilos each.

43. What is the cost for delivery in Belgium and abroad?

The cost of delivery in Belgium is 65 € plus VAT. If you live abroad and require delivery, please contact our commercial service for a quote.

44. Is it possible to deliver to upper floors?

Yes. Ideally you should inform our commercial service to better prepare your delivery.

45. Can I cancel my order and my delivery?

The conditions will change depending on the type of goods. For more information see article 9 of “our general conditions of sale“.

46. Can I change an order in progress?

It will depend on the status of your order. Contact your Kewlox store for information.

47. What should I do if parts are missing or have been damaged during delivery?

After reception of the order, the customer is obliged to immediately inspect the goods delivered. Any visible damage and/or qualitative defect of an article or other default of delivery must be communicated in writing immediately. See “our general conditions of sale“.

Assembly

48. How can I assemble my cabinet myself? Is there an instructions manual?

Every cabinet has its intrunctions manual.

You can consult it here

49. I can't find what I'm looking for in the instructions manual. Who can help me?

If you do not find what you are specifically looking for in the instructions manual, you can contact our sales department for more information.

50. What tools are needed for the assembly of a Kewlox cabinet?

(No nails, glue or screws) You only need a mallet to assemble your cabinet yourself.

51. Is there a home assembly service?

Yes, depending on the furniture and the layout, assembly will be carried out either in our workshops or in your home.

52. How much does it cost?

The price for assembling your cabinet will vary depending on the number of items and the complexity of your project. For more information, consult our commercial service.

53. My articles are already on site, but I wish to have them assembled. How can I do it?

Please contact your Kewlox store, our sales departement will give you a quote.

54. What height clearance is necessary to assemble my cabinet?

You must always allow a minimum of 15 cm for the assembly of the last compartment.

Environment

55. Is the wood used by Kewlox certified?

All the wood used in the manufacture of Kewlox storage furniture is PEFC certified.

56. Can I recycle the packaging of my furniture?

Skips for this purpose are available to our customers in our factory store.

57. Do you accept Eco-cheques or the Eco-pass?

You can use these cheques to purchase our cabinets because the wood that we use is PEFC certified.

 Internet

58. How can I pay on your website?

We accept bank transfers (Belgian or European) and payments via the e-banking solution of your bank. The following banks allow you to pay directly online: BNP PARIBAS-FORTIS, DEXIA, ING, the Post Office Bank, KBC, AXA and Fintro.

59. I need a specific part for one of my existing cabinets but I can't find it in your online store.

Unfortunately, we cannot put our entire catalogue online, but a very large number of parts are available individually. You can contact one of our sales staff to find the part.

60. How long does payment by bank transfer take?

For transfers from a Belgian account, it usually takes between 1 and 3 working days. For European transfers, the period is from 3 to 10 days. If you use e-banking payment it is instantaneous.

61. Is it possible to order a made-to-measure cabinet?

Yes, it is possible in our Premium range. This range is not available online but you can contact one of our sales staff, who will take care of your project.

62. I do not understand the height system of the different compartments, the measurements are not identical.

Compartments come in three different heights: the small compartment measures 27 cm of usable height, the medium compartment measures 37 cm, and the large compartment measures 47 cm of usable height.

Usable height is measured between the wooden rails of the compartment structure. These rails measure 4 cm each.

To know the total height of your cabinet, add the usable height of each compartment and then add 4 cm for each wooden rail.

Total height = usable height of the compartments + the number of rails*4

E.g.: A cabinet with 4 compartments of 37 cm each and 5 rails.

Total height = 10 + 37 + 37 + 37 + 37 + 5*4 = 168 cm in height.

63. I would like to obtain a paper catalogue.

We encourage you to consult our online catalogue by clicking here.

64. Is it possible for you to come to my home to assemble my cabinets?

Yes, this is possible: choose the “with assembly” option on the page of your cabinet or ask one of our sales staff for advice.

65. Can I order a cabinet with the exact floor-ceiling height?

It is not recommended to order a cabinet that is the same height as the room.

You should always allow for 15 cm of clearance for the assembly of the last compartment.